Personal Experience
I like to test techniques on me, not just trust a text book that they work. Being a therapist & nurse does not make a person immune from health problems. I believe my previous mental health problems with depression, anxiety, burnout and PTSD help me now be a more understanding and compassionate therapist.

As an ultra-runner & former national gold medalist in Tae Kwon Do; I also enjoy helping folk with the unique challenges faced by elite sports competitors.

Ashia (not her real name)
"I've found it so helpful, I've spoken to so many counsellors over the years and I've found your approach so relatable, the stories, and that's helped me learn the tools and apply the tools, and learn when to use them".

George (not his real name)
"I thank you lots for your help. It’s been some of the most impactful therapy I’ve ever done. It’s been highly meaningful to speak to someone who for the first time understands how I see the world. I recall you saying how you cheered me on in a certain situation I mentioned & this was the nicest thing anybody had said to me in ages (as an example). Best of luck with your 2025, and what you have in store for it (I recall you mentioning ultra running!!) What a fantastic impact you have on people in work, and no doubt…outside of work!
Kindest Wishes,
George".

• Each session lasts 50 minutes and is priced at £100.
• Payment is required in advance and can be made below.
• Receipts and invoices are available upon request.

• If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid a cancellation fee.
• Cancellations with less than 24 hours’ notice will incur a £40 charge.
• If your therapy is funded by a health or insurance provider, they may apply their own cancellation policies.
• Refunds for pre-paid sessions are considered on a case-by-case basis.

• If you arrive late, the session will still need to finish at the scheduled time, and the full fee will apply.
• Frequent rescheduling may prompt a conversation about whether this is the right time for therapy.
• If you miss a session without notice, payment of the late cancellatio fee will be required before booking further sessions. In some cases, your file may be placed on hold.

• Each session lasts 50 minutes and is priced at £100.
• Payment is required in advance and can be made on the previous page.
• Receipts and invoices are available upon request.

• If you need to cancel or reschedule, please provide at least 24 hours’ notice to avoid a cancellation fee.
• Cancellations with less than 24 hours’ notice will incur a £40 charge.
• If your therapy is funded by a health or insurance provider, they may apply their own cancellation policies.
• Refunds for pre-paid sessions are considered on a case-by-case basis.

• If you arrive late, the session will still need to finish at the scheduled time, and the full fee will apply.
• Frequent rescheduling may prompt a conversation about whether this is the right time for therapy.
• If you miss a session without notice, payment of the late cancellation fee (see below) will be required before booking further sessions. In some cases, your file may be placed on hold.

• We will review therapy progress approximately every four sessions to ensure you & I agree it is beneficial.
• You are not tied into any contract and may end therapy at any time.
• If I believe your needs exceed my expertise or that further therapy will not provide significant benefit, I may discontinue therapy and offer alternative recommendations.

• Therapy sessions and any clinical notes are highly confidential and will always be treated as such during and after therapy.
• Supervision: As required by my accrediting body (BABCP), I discuss aspects of my therapy practice with a supervisor; to help maintain and enhance therapy quality. However, your name and identifying details will never be shared.
• Close Supervision: To meet BABCP requirements, therapists must occasionally record sessions for supervision purposes. I will only record with your prior consent, and your decision — whether to agree or decline — will not affect your therapy. If recorded, the file will be deleted immediately after supervision. You can withdraw consent at any time during the session, and any partial recording will be deleted the same day, unheard. Your full name or identifying details will never be shared.
• Standard Confidentiality Exceptions: If I believe it could save a life, prevent serious harm or crime, or if ordered by a court of law, I may need to break confidentiality. Where possible, I will discuss this with you first.

• When starting therapy, I collect basic personal details for contact and identification purposes.
• During therapy, I may take notes, including sensitive information about your life and psychological health. These are used solely for delivering therapy services.

• Request a copy of any data I hold about you (it will then be provided within 30 days of request).
• Request updates, corrections, or deletion of your data where applicable (excluding clinical opinions).
• Request that your data be transferred to another professional.

• I will retain your records for 7 years after your final session, as required by my insurers.
• If you are under 18, records will be kept until 7 years after your 18th birthday.
• After this period, all data will be securely deleted.

• Your information will not be shared with third parties unless legally required or you give explicit consent.
• Any shared data will be transferred securely.

• All records are stored securely in line with GDPR & ICO requirements.
• Electronic notes are password-protected and encrypted.
• All email communication is handled via a secure, encrypted Microsoft 365 service. Access to this email account is protected with two-factor authentication, adding an additional layer of security to prevent unauthorised access.

• Samaritans (UK) – 116 123
• NHS 111 or your GP
• Emergency services – 999

• Feedback, positive or negative, is always welcomed to help me improve the service I provide.
• If you have any concerns, please do discuss them with me directly.
• If you and I cannot reach a resolution, you may raise a formal complaint with BABCP HERE or contact:

- email BABCP at complaints@babcp.com

- phone BABCP on 0330 320 0851